We are here for you
Ring Telecom offices located in Tirana-Albania and headquarters in New York – U.S.A., equipped with the latest Voice over Internet Protocol (VoIP) systems, cutting-edge hardware and software, redundant generators, internet service providers and enterprise-grade network infrastructure.
The operational capacity is sustained by the constant investments in means and resources, especially on the training and professionalism of its personnel, in order to achieve the established goals.
The guarantee of our success lays in the most advanced technologies, human resources and an experience of 5 years on the local and the international market
What Services We Offer For You
The outbound call center service offers your company a team of well trained agents
to initiate calls towards current or potential customers.
TELEMARKETING & TELESALES
The Telemarketing and Telesales outbound services implies direct phone contact between the agent and customer or prospect, in order to promote the products or services, and finalizing the sale.
DISPATCHING AND PAPERWORK FOLLOW UP
These services combined were created to support one of our biggest customers in the logistics industry. Our agents are engaged into a process that starts from dispatching for our customer, and finalizing up to the paperwork preparation, back office and payment follow up.
CUSTOMER CARE
The Customer Care service refers to our inbound team, which implies into receiving calls and supporting customers for one of our partners. The process includes direct phone and e-mail contact, daily reports and problem solving through our qualified staff.
LOYALTY & RETENTION
The Loyalty & Retention service implies proactively contacting the company’s customers, in order to maintain the existent relations in the long term. The costs for personalizing the relationship with the existing customers are significantly lower than attracting new ones, and this is the reason why retaining the existing customers is a priority for any company
Explore Our Gallery
Staff
Costumer Base
USA States
Year Experience
Experience In BPO Management
With Ring Telecom team of experienced business process outsourcing (BPO) management, skilled agents, and state-of-the-art technology, you can shift your back-office operations to our outsourcing center. Get accuracy and speed at a fraction of what you are currently spending. Our highly trained, college-educated agents can perform a range of office tasks to support your business.
Our Awesome Consultants
Ring Telecom sales and telemarketing teams will help your business grow.
Our telemarketing agents have the experience to make your outbound sales and telemarketing campaign a success.
Janis Kryekurti
Program Coordinator
Sokol Kupi
Founder
Armando Max Xhaferi
Chief Commercial Officer
Ani Kallembi
Chief of TechnologyREQUEST A CALLBACK
What Our Client Says
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