Outbound Call Center Services

The outbound call center service offers your company a team of well trained agents to initiate calls towards current or potential customers.

Telemarketing & Telesales

The Telemarketing and Telesales outbound services implies direct phone contact between the agent and customer or prospect, in order to promote the products or services, and finalizing the sale.

Payment Reminder

The payment reminder service was created and developed to assure the payment flow constancy by decreasing the customers’ late payments. Our agents contact the customers that are late with the bill payments and negotiate new deadlines, pursuing the recovery of the whole amount, in the shortest period of time.

Telephone Surveys

With the aid of the Survey service, you can periodically find out information from existing customers or prospects, based on which you can conduct complex analysis to help your customers satisfaction level.

Loyalty & Retention

The Loyalty & Retention service implies proactively contacting the company’s customers, in order to maintain the existent relations in the long term. The costs for personalizing the relationship with the existing customers are significantly lower than attracting new ones, and this is the reason why retaining the existing customers is a priority for any company

Lead Generation & Appointment Setting

Identifying the interest of potential customers towards a product or a service, allowing to plan meetings between the sales agents and the prospects that can turn into customers.

Mystery Shopping

The Mystery Shopping service monitors the performance of your company’s representatives that connect directly with your customers. The way they interact with the customers represents a solid opportunity for your company’s growth.